Faculty of Tourism
Tourism has become a fiercely competitive business. As such, it is not simply the stock of natural resources of South Africa that will determine her competitiveness in tourism, but rather, how these resources are managed; hence the need for trained personnel. South Africa has opened the country’s tourism potential to the rest of the world and indeed to the previously neglected groups in society. At tertiary level, training in tourism and hospitality services is offered at limited number of public and private institutions. With a total training capacity of some 10 000 and industry expected to require 100 000 people per year (tourism white paper), training capacity falls short of the needs. There is an urgent need for a wide range of basic skills among persons who are the first line of contact with the customer.